help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking sleep correctly.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2019 22:29 - last edited on ‎01-10-2019 05:49 by Moderator Alum

‎01-09-2019 22:29 - last edited on ‎01-10-2019 05:49 by Moderator Alum

I bought a versa last Sunday and the sleep tracker has serious issues and states my average sleep is 4hrs 8 minutes! Last night for example it stopped tracking at 00.03 and then started again at 01.27. Throughout the week it has not tracked several hours of sleep. The other issue I have is that it creates one log up until midnight and another log after midnight rather than show it as one night's sleep. My friends have a charge 2 and have no problems. Being more expensive and newer I would have expected the versa to be better. Can anyone help me please?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

‎01-10-2019 05:51

‎01-10-2019 05:51

Hello @AndyBristol, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for having shared your situation with us. At this moment, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, place it a bit higher on your wrist and monitor it for the next night. Make sure the Versa is able to track your heart rate and if you're still having trouble with the watch not tracking your sleep logs correctly, please let us know. 

 

I hope this can be helpful, if there's anythign else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎01-10-2019 10:42

In response to MarcoGFitbit

‎01-10-2019 10:42

Thank you for your prompt response. Could you confirm whether resetting the watch will lose my achievements or if they will be retained please?

Regards,

Andy
Best Answer
0 Votes

‎05-14-2019 05:52

In response to MarcoGFitbit

‎05-14-2019 05:52

My fitbit versa does not keep track of sleep properly.  It will either not track sleep or if I get up in the middle of the night to use the bathroom and back to bed it stops tracking from that point forward.  When I received it at christmas it did not do this.  It started after you updated something.  Please help I need this for health purposes and am so disappointed.  What is going on?  I have reset several times, cleaned unit as stated in other posts.  What happened?  Why can't you guys get this straightened out?  

Best Answer
0 Votes