help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking steps or heartrate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-17-2021 01:10

‎06-17-2021 01:10

My Versa is not tracking steps or heart rate. Watch has been factory reset and there in no green light on back. It is charging. Help please. 

Best Answer
Labels:
2 REPLIES 2

‎06-17-2021 04:08

‎06-17-2021 04:08

Same here.  I’ve done the factory reset so many times that I’ve lost count.  This is my 5th and LAST Fitbit (2 Ionics and 3 Versas).  Of course, it happens after the warranty has expired so I am not going to even contact support.  Jumping the Fitbit ship for something more reliable!

Best Answer
0 Votes

‎06-17-2021 06:38

‎06-17-2021 06:38

Same here! Just started yesterday.

Best Answer
0 Votes