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Versa not turning on after factory reset

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‎07-10-2019 06:50 - last edited on ‎07-11-2019 11:57 by Moderator Alum

‎07-10-2019 06:50 - last edited on ‎07-11-2019 11:57 by Moderator Alum

My Versa is a black screen after factory reset. It was updating when I went to sleep and now is a dimly lit black screen.

 

 

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‎07-11-2019 11:58

‎07-11-2019 11:58

Hello @Joseph.G, it's good to see  you around in the forums for the first time. 

 

Thank you for sharing all this information about the difficulties you've experienced with your Versa showing a black screen after the factory reset. 

 

Before considering other options, could you please confirm if you you've also tried the regular restart procedure as described in this article?  This has been useful to other users who have experienced something similar with the display. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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