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Versa not turning on

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‎10-17-2018 23:16 - last edited on ‎10-19-2018 08:55 by Moderator Alum

‎10-17-2018 23:16 - last edited on ‎10-19-2018 08:55 by Moderator Alum

I purchased my Fitbit Versa in US on June 15, 2018. I reside in Chennai, India. Suddenly last night my screen went blank. I tried charging, the charge is 80% on my device. I read about the similar issue in the forum and they have advised for soft reset. I tried that too... still the display shows dull colors sometimes and still dead. Please advise how can this be rectified.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎10-17-2018 23:42

‎10-17-2018 23:42

Try a factory reset. Let us know if that helps.

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-19-2018 08:56 - last edited on ‎07-01-2025 06:43 by Fitbit Moderator

‎10-19-2018 08:56 - last edited on ‎07-01-2025 06:43 by Fitbit Moderator

It's great to welcome you @Mahavenkat and @NellyG thanks for stopping by.

I would like to know if the instructions provided by our friend worked? Are you still having issues turning on your watch?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-25-2018 04:35

In response to AlejandraFitbit

‎10-25-2018 04:35

The solution didnt work, however i contacted the voice support and they did something and it worked... 🙂 Yay!!

Thank you for the responses.

But now, again i m facing the same issue. I do not know what to do... 😞

 

Regards,

Maha

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