Versa not turning on

[Dvvraju]

My Fitbit versa not turning on after factory reset and also not charging 

[JuanJoFitbit]

Hi @Dvvraju, it's great to see you in our Fitbit Community! Regarding the unresponsive display issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Dvvraju]

Thank you for your supporting but I’m replacing my Fitbit versa

[JuanJoFitbit · Accepted solution]

Hi @Dvvraju, you are welcome. We appreciate your feedback and please don't hesitate to get back if more assistance is needed.

Have a great day and please stay safe.

[SunsetRunner]

Hello,

My Fitbit Versa will not turn on nor charge. I've tried holding the top right and left buttons down, but that did not work. I tried holding all 3 down for 5 minutes, but that did not work. I have left it on the charger for a straight 24 hours with no signs of life. What are my options?

[JuanJoFitbit]

Hi @SunsetRunner, thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Versa is not turning on or taking a charge, please try the troubleshooting steps that are listed in this help article. After this, charge your watch again for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[SunsetRunner]

Hello,

I've followed the steps you sent, but the device is still unresponsive. For further context, this watch was purchased in 2018 and is the original Versa. Is it possible the battery needs to be replaced?

[SunsetRunner]

@JuanJoFitbit 

[JuanJoFitbit]

Hi @SunsetRunner, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be glad to follow up and assist you accordingly.

I'll be around if any question arises.