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Versa not turning on

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‎06-20-2018 03:18 - last edited on ‎06-21-2018 10:06 by Moderator Alum

‎06-20-2018 03:18 - last edited on ‎06-21-2018 10:06 by Moderator Alum

 I have had my Fitbit Versa for less than a month (5/24/18), everything was great until yesterday (6/19/18) ... I went to check the time and I got nothing, I thought it needed a charge when I took it off the light on the back was flashing green I checked the app on my phone and it said battery life was medium ... I've tried charging it, the light on the back is still flashing green but everything else seems dead ....any ideas?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎06-20-2018 07:37

‎06-20-2018 07:37

Try a Restart and do it several times if necessary.

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‎06-20-2018 09:50

‎06-20-2018 09:50

Almost same exact thing happened to me.


Contact Customer Support if the reset doesn't work

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‎06-21-2018 10:07 - last edited on ‎10-28-2025 04:34 by Fitbit Moderator

‎06-21-2018 10:07 - last edited on ‎10-28-2025 04:34 by Fitbit Moderator

Welcome to the Community @Orlandok, @SunsetRunner and @DavidP0523 thanks for stopping by.

I would like to know if you keep having issues with your Versa, have the instructions provided by our friends worked?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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