Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@lucythis welcome to our Fitbit Community! I'm sorry for the late response. However, since your Versa is not working, I would like to know more details about the issues that your watch is experiencing in order to avoid any confusion on my end. By the way, thank you for restarting all the setting before contacting our forums.
Please let me know the following details:
- Did your Versa stop turning on?
- Did your Versa stop tracking or syncing your data?
- Did your Versa stop charging?
Looking forward to your response! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@lucythis thank you for getting back and letting me know more details about the issue.
I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. Finally, charge your Versa for 2-3 hours and see if the issue gets fixed.
Keep me posted on the outcome!
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@lucythis I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they contacted you via email recently and a solution was provided. I'm so glad to hear that you will be back on track soon.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often!
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