Versa not turning on

[Kate48]

It’s run out of charge and will not turn back on I’ve tried everything please help I’m lost without my Fitbit 

[LiliyaFitbit]

Welcome back to the Fitbit Community, @Kate48. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on after running out of charge. Thank you for your efforts to resolve this. I totally understand how you are feeling and would like to confirm if you've followed our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to hearing back from you.

[Shannon_B]

Same experience, bought it in spring 2019... just went dead. Not charging , many ports, many cables, nothing 

[Shannon_B]

So many of the same issue in the same day... that’s odd 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shannon_B. I am sorry for the delayed response.  

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I would like to confirm if you've tried already the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

I also recommend confirming that your Fitbit app and Fitbit device are up to date. For instructions on how to update the app and Fitbit device, see How do I update the Fitbit app? and How do I update my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any additional questions.