Versa not working after update

[SunsetRunner732]

Google it. Several complaints about Fitbit devices that suddenly stop working after update. Just like the recent update killed my device.

This isn't a coincidence.  Local news outlet considering jumping on this one!

Fitbit's "sales tactic" of forcing consumers to purchase new devices by using an "update" to ruin existing devices.

Moderator Edit: Clarified subject

[SunsetRunner732]

Strange coincidence?  I updated the app and within days my Versa died. It will no longer charge. This is the 2nd one that died in 2 years. Fitbit doesn't stand behind their products. Now I'm out ANOTHER $200.00!

They were kind enough to offer a 25% discount on another one, but I don't want to be forced to by another one this time next year. Shame on you Fitbit! Please make products that last!

[SunsetRunner732]

Happened to me too! I updated the app and had issues with my device ever since. It finally died. I refuse to fork over another $200 for a device that barely lasts a year. The first one died after 10 months and this one lasted a whopping 14 months!

Goodbye Fitbit! Hello Garmin!

[RicardoFitbit]

Hi @SunsetRunner732, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[angelardraper]

I had the same problem.  They determined the update my crashed my Fitbit and they replaced it.

[Childeb2]

Since I applied the last upgrade earlier your week, my fitbit no longer is tracking my sleep or my active minutes. And, for the life of me, I can't figure out how to even restart my fitbit since the upgrade either. 😞