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Versa not working

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‎12-30-2019 13:35

‎12-30-2019 13:35

I have 

 

Factory reset

Deleted and reinstalled app 

Switched on and off 3 times 

 

I just get a red cross then restarts saying download app but I have app and its stuck like this then the red cross comes back again then different languages saying install app

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‎12-30-2019 16:47

‎12-30-2019 16:47

Contact Customer Support.

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