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Versa on Android won't stay connected

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‎02-14-2019 17:17

‎02-14-2019 17:17

I have all the extra stay connected and all that details on my versa. Recently it stopped staying connected and it hasn't connected since Tuesday now and I've tried reinstalling the app, deleting my versa from the Bluetooth and reconnecting, turning phone on and off with and without Bluetooth on. I have no idea what else to do to make this **ahem** thing connect and stay connected.

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3 REPLIES 3

‎02-15-2019 00:43

‎02-15-2019 00:43

Hi @sycokittykat  what phone are you using (make and model)? Is it on the Supported Devices List ?  It sounds rathernlike a compatability issue.

Community Council Member

Helen | Western Australia

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‎02-15-2019 00:50

In response to NellyG

‎02-15-2019 00:50

I have an LG G6 and it has been connecting fine until recently.
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‎02-16-2019 23:33

In response to sycokittykat

‎02-16-2019 23:33

There seems to be a higher rate of connectivity issues with the latest Android Fitbit app update.

I agree with @NellyG

Log out of the fitbit app

After removing the Fitbit from the phones Bluetooth.

Log back in.

The app is going to prompt you to connect the tracker, tap on the promptings.

Now go to versa / Notifications  you will get more prompts to agree with.

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