Versa order in Europe

[JennyU]

Hi.

I placed an order this weekend in the Fitbit store for a grey Versa. I live in Sweden and it is shipped from the Netherlands if I understand correctly. It said it should be shipped within 24 - 48 hours. Still no update on the orderpage (although the money is reserved on my account already...). Customer service need 2 days to answer, tried sending them an e-mail today. Really bad that you can't contact them in any other way than via e-mail... 

Anyone know if they currently have shipping problems for the Versa?

If I would've known it would take time I would have bought it over the counter. Only ordered since they didn't have the grey Versa in the store.

I am changing from the Charge 2 that I have had for a year now and let on to my son. Currently without Fitbit feeling empty.... 😞

Jenny

Moderator edit: updated subject for clarity

[LucyAP · Accepted solution]

Welcome to the Forums @JennyU! Thanks for sharing your experience with the Fitbit Store. Please notice that the time frame you described are Monday-Friday and do not include weekends

Also, upon checking with Support I was able to see that you have a case with them. The best option is to continue working with them. I'm sure that they can help you further with this and get you back in no time. 

Keep me posted with the outcome! 🙂