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Versa physical damage

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‎09-19-2018 15:55 - last edited on ‎09-20-2018 04:22 by Moderator Alum

‎09-19-2018 15:55 - last edited on ‎09-20-2018 04:22 by Moderator Alum

My cover plate snapped off and will not stay in place without tape. Contacted Fitbit and they said sorry not covered item. I paid $250 for this Versa less than 6 months ago and this is how they treat their customers, I am out. See you at the Apple store. Horrible service Over rated!

 

 

Moderator edit: subject for clarity

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‎09-20-2018 04:24 - last edited on ‎05-28-2025 08:58 by Fitbit Moderator

‎09-20-2018 04:24 - last edited on ‎05-28-2025 08:58 by Fitbit Moderator

Hey @runrgrl6, welcome to the Community.

I am sorry to hear about what happened with your Versa. As our support team told you, unfortunately we don't cover this type of damaged. For more information, you can check our warranty policy.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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