09-19-2018 15:55 - last edited on 09-20-2018 04:22 by AlejandraFitbit
09-19-2018 15:55 - last edited on 09-20-2018 04:22 by AlejandraFitbit
My cover plate snapped off and will not stay in place without tape. Contacted Fitbit and they said sorry not covered item. I paid $250 for this Versa less than 6 months ago and this is how they treat their customers, I am out. See you at the Apple store. Horrible service Over rated!
Moderator edit: subject for clarity
09-20-2018 04:24
09-20-2018 04:24
Hey @runrgrl6, welcome to the Community.
I am sorry to hear about what happened with your Versa. As our support team told you, unfortunately we don't cover this type of damaged. For more information, you can check our warranty policy.
Let me know if you need anything else.