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Versa push notifications (Troubleshoot)

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‎06-20-2018 02:39 - last edited on ‎06-21-2018 04:39 by Moderator Alum

‎06-20-2018 02:39 - last edited on ‎06-21-2018 04:39 by Moderator Alum

Hi everyone,

 

I found a work around with push notifications not working with Versa on Android devices and the Fitbit app just tells to restart the phone.

 

  • Go to your settings and force close the Fitbit app.
  • Then go to storage and delete all cache and app data of Fitbit. Make sure u delete app data.
  • Now start the Fitbit app. You will have to pair your Fitbit again and set it up like a new device. The setup will take 4-5 mins now as only pairing is required and the notifications works once the setup is complete.
  • However, if your Versa gets disconnected from your phone for example due to a phone restart or Bluetooth range issues then u have to delete app data and pair it again like a new device.

 

Hope team Fitbit works on this issue. For now this is the only work around we have. Good luck. Let me know if you have any better work around. Enjoy!

 

 

Moderator edit: subject for clarity

Best Answer
1 REPLY 1

‎06-21-2018 04:41

‎06-21-2018 04:41

Hey @nitesh2cool, it's great to see you around.

 

I appreciate your input in this. I know that the people that is experiencing this issue will find your post really helpful. If there is anything we can help you with, do not hesitate to post it.

 

Keep the stepping up. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer