Versa quick view isn't working

[JennyU]

Loving my Versa. But all of a sudden the clock doesn't light up when I turn my wrist towards me anymore. I have to touch a button to get it to light up. This has been working perfectly before but now it doesn't anymore. Have I accidentally changed a setting somewhere? I have looked through the settings but can't find where I can change this. Any tip?

Moderator edit: subject for clarity

[Mothrasue · Accepted solution]

You have to go into your app to change it.  Go to the page that shows your Versa details (not the page with step, calorie, etc tiles), and make sure quick view is checked on.  I’m curious to know what you see there.  I hope it's that and not an issue with the Versa itself.

[JennyU]

Yes, thank you. There we had it. Works now!!

[AlejandraFitbit]

Great to have you here @JennyU and @Mothrasue thanks for stopping by.

I am glad to see here that the instructions provided by our friend worked. If you need further assistance, do not hesitate to post it.

Keep the stepping up!

[sewwjbr]

The quick view is selected and yet when I move my wrist I cannot see the screen.  

[mhoody]

I have the same problem, also cannot find fitbit versa details.

[mhoody]

Cannot find page with Versa details - please help.  Thank you.