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Versa quit syncing

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‎11-21-2018 03:18 - last edited on ‎11-22-2018 05:21 by Moderator Alum

‎11-21-2018 03:18 - last edited on ‎11-22-2018 05:21 by Moderator Alum

I noticed last night that my Versa quit syncing on Sunday evening. The app was last updated on 11/12/18 and I have the latest iOS on my phone. It said it was connected but wouldn’t sync. I deleted and reinstalled the app and now it doesn’t even recognize/find my Versa when I try to connect it via Bluetooth. The Bluetooth does still recognize other devices that aren’t connected to my phone.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎11-21-2018 05:20

‎11-21-2018 05:20

Restart your Versa several times and then try syncing in the fitbit app. Dont try to pair from the phones blutooth as fitbits dont pair this way.

Restart your tracker

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-22-2018 05:22

‎11-22-2018 05:22

A warm welcome to the Community @Janet7210 and @NellyG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. If your watch isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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