Versa quit syncing

[Pvdk55]

As of Tues my Versa quit syncing.  It shows on my Versa that the IP address  the WiFi is off.  I have tried a shutdown and have uninstalled my phone app and reinstalled it.  Nothing is working.

Moderator edit: subject updated for clarity

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[Patrick]

Been having that issue since purchase last April.

The way I get around it is to go to the Bluetooth setting to check to see if it is connected. Then "re-boot" the Versa. Wait until the re-boot kicks in (the watch vibrates) then sync Bluetooth.

Works every time for me, but certainly a pain in the neck.