Versa randomley turing off

[zkuebler]

Not sure what is going on, but my versa is acting like it is dead and will just turn off and wont come back on till I connect it to the charger, then who knows how long it will stay on. It was perfectly fine before it got the last software update now I am not sure what is going on and I am very un happy about it as I use my fitbit to track everything I do fitness related. Please help!! 

[NellyG]

Hi @zkuebler  Try restarting it several times, if you havent already. Also try a Factory reset (settings app on the watch and scroll down to About). If it still randomly switches off, Support is your only option,

Restart your tracker  

Fitbit Support  

[Mari86]

Hi,

What update was that? I have got the 32.70.7.27 and everything seems fine. 

You can check her the changes and a Tutorial how to find what changed on the Fitbit help. https://www.revick.net/news/fitbit-versa-update-32-70-7-27-38-70-7-27/.

You can also try doing a hard factory reset following the below steps from Fitbit Support:

you can perform a factory reset to your watch by following the next steps, but keep in mind that your apps, stored data, personal information, credit and debit cards, and saved settings will be deleted from your device:

1. Press and hold the three buttons on your Fitbit for up to 20 seconds.
2. Once the logo is shown on the screen and then disappear, release the bottom button and hold the other two until you hear a strong vibration. This indicates the reset has started, so you have to release the other two buttons.
3. This procedure can take several seconds and from time to time the watch will reset to zero showing the logo and the Fitbit.com/setup site.

[zkuebler]

Thank you for the information I cant even get it to turn on now. it only
turns on when it is connected to the charger