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Versa red light sensor stays on

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‎08-25-2019 16:11

‎08-25-2019 16:11

I have read a lot of  help comments about the red light sensor on the back of the Versa not shutting off, but have not seen a fix posted for this problem. Is there anything that can be done for this? My battery is draining and will not stay charged for a full day. I have tried multiple shutdowns, restarts, and factory resets. Nothing has worked, and the red light on the back is always on, even while it is powered off. I don’t want to purchase a new Versa at a discounted price, I just want my 16 month old Versa to work properly. Someone please help!

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‎08-26-2019 04:24

‎08-26-2019 04:24

@Runningman11 welcome to our Fitbit Community! I'm sorry to hear that the red light is always on even after trying the troubleshooting steps that you mentioned above. I was able to get in touch with our Support team and was told that they sent you an email. I'm sorry to hear that your watch is no longer under warranty.

 

I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-29-2019 07:13

In response to JuanJoFitbit

‎08-29-2019 07:13

I'm having the same issue.  Can someone please contact me as well?

 

Thanks!

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‎08-29-2019 23:43

In response to JuanJoFitbit

‎08-29-2019 23:43

I accidentally accepted this answer as a solution. This is not a solution at all! All I was told was that my Versa is 4 months out of warranty so you are S.O. L.!!! What kind of solution is that! This morning I took my Versa off of the charger at 6am, the battery was at 100%....it died at 8:30am!!! Why would I want to buy another Versa at a discounted price??? I have already spent $200 for this one to only work for 16 months!!! What a waste of my hard earned money!!! 

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