Versa replacement broke

[AshleyDe]

I contacted customer support about my versa dying a year ago. I was sent a replacement which has also now broken. The screen has completely died. For the past week the screen would not allow me to swipe, I was only able to use the buttons to access apps. Now the screen has completely died. This is the second time I’ve needed a replacement in less than two years of owning a Fitbit. Is this normal or have I just received two faulty ones? The first one was replaced within 6 months of owning it. Because this one is a replacement as my last one broke after 6 months, there is no warranty. Why have two broken in less than a year?? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @AshleyDe, welcome to the Community Forums. I am sorry to hear that you went through that situation with your Versa replacement. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.