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Versa replacement not turning on

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‎12-29-2019 03:24 - last edited on ‎12-31-2019 15:48 by Fitbit Moderator

‎12-29-2019 03:24 - last edited on ‎12-31-2019 15:48 by Fitbit Moderator

I just got my replacement versa a week ago. It updated and now won’t turn on...again. What’s the deal?

 

Moderator edit: Subject for clarity 

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‎12-31-2019 15:48

‎12-31-2019 15:48

Hello @Rhodymamma, welcome to the Community Forums! It's a pleasure to assist you today. Sorry for the delayed reply.

 

Thanks for bringing this to my attention, seems odd that the replacement device you recently received isn't turning on. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Keep me posted and let me know if you have any additional questions.

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