Their replacement warranty has completed crapped the bed. I had my Fitbit versa for around 4 months... one day it wouldn’t hold a charge and wouldn’t turn on. So I phoned them, they wanted the versa (without band) and charging cable. So with the label they send I bought the packaging and put the label on it and sent it in. 2 weeks went by and nothing, so I phoned in. They said they have received it and are just verifying it and that it should be sent in a few days express. So I wait and nothing, so I phone back in and I’m told they didn’t have my postal code and that’s why it wasn’t sent. So I have it to them and I specifically said to the rep “so this isn’t going to be refurbished right? This will be brand new?” He replied yes yes brand new. Well it came in express two days after that and it specifically says refurbished. —- I didn’t pay for a used Fitbit!!! Mine was only about 4 months old!!!! So I called in and they asked me how I knew it was refurbished etc that refurbished never meant it was “used”. Load of crap! So I have to wait another month to resend it back in and get a new one. So because someone on their end messed up.. I have to wait another month. Out of the 6 months I’ve had this thing I’ve only been able to use it for 4 and the warrant only lasts a year.
I asked if their warranty would restart with the new product and they said no. They also have no compensation program. So if they screw up then -oh well that’s your problem.
Im sending it back in and going to go back to my Apple Watch.
Fail Fitbit.. massive fail.
