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Versa taking too long to sync (iOS device)

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‎04-01-2018 15:25 - last edited on ‎04-12-2018 08:06 by Moderator Alum

‎04-01-2018 15:25 - last edited on ‎04-12-2018 08:06 by Moderator Alum

Does anyone know if syncing on the Versa will be faster for iOS users? I heard it's pretty fast for Androids but it takes forever for it to sync with my iPad. I feel like Fitbit favors Android users more than iOS because of the Apple Watch ... It took around 5-6 minutes yesterday for me to sync my Fitbit and that's way too long:)

 

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Moderator edit: subject for clarity

sarah, usa | versa, charge hr (retired)
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6 REPLIES 6

‎04-01-2018 15:42 - edited ‎04-01-2018 15:44

‎04-01-2018 15:42 - edited ‎04-01-2018 15:44

Hi @sarah_lin8,

 

It's hard to say. We may have to wait for someone who has a Versa, an android and apple phone to test your question.

 

Interesting, because sometimes I feel the Apple folks have the advantage because the hardware and operating system are so consistent compared to Android. So, maybe the grass is always greener on the other side, as the saying goes?

 

I'm pretty certain Fitbit is just as dedicated to providing a good app for iOS users as it is for Android users. AW might be a competitor, but iOS users are part of the Fitbit family too. If you look at both the Android and iOS forums here, they seem get a similar amount of activity. 🙂

Work out...eat... sleep...repeat!
Dave | California

Best Answer

‎04-13-2018 10:37

‎04-13-2018 10:37

I've been having issues on my Android with sync. All-day sync is turned on but it isn't syncing at regular intervals like my other Fitbits have. Sometimes it takes a really long time for it to sync after I press the button. Hope someone can help us both with this. 

Best Answer

‎04-14-2018 00:38

‎04-14-2018 00:38

I have had several Fitbit's and have just received my Versa. I can say for mine its the fastest sync I have seen. Very impressed. iPhone 8 here

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0 Votes

‎04-14-2018 02:50

In response to cactusjack

‎04-14-2018 02:50

i have a iphone 6s , and i find the versa syncs  much more faster than the charge 2 did , 🙂

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‎10-16-2018 14:10

In response to DoctorKatz

‎10-16-2018 14:10

I have the same problem. Have. Samsung phone and have settings on Fitbit to sync all day. It only does it maybe 2-3 times a day and seems to never do it when I "push the button" for it to... Case in point, it's been churning for about 10 minutes now and has used 5% battery!

Best Answer

‎10-20-2018 11:37

In response to Mhprw

‎10-20-2018 11:37

any ideas on getting it to sync on demand? Or at least occasionally? Mine is set to "sync all day".. It has been 18+ hours and I can't get it to do it! I think I am about done with Fitbits.. This is my 3rd one, but too many issues with them..

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