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Versa return time

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‎07-31-2018 14:13 - last edited on ‎08-02-2018 07:12 by Moderator Alum

‎07-31-2018 14:13 - last edited on ‎08-02-2018 07:12 by Moderator Alum

I bought my Fitbit through the actual site. I had a small one small problem later on another problem. After going swimming one day my Versa got scalding hot it was actually burning my arm.

 

Contacted customer support, they told me they would send me an email to send it back. I had to call three times to get them to send the email. Finally got it sent the item back. Now it is day 13 sent to them and they still do not have it. They state they won’t get it to Thursday, August 2. Then they have 5 to 7 days to process it. And then they will send me my new one. I’ve been without the Fitbit for 21 days! I am so frustrated. 

 

Has anyone else experienced this with this company. I asked for a manager and all they say is I’m sorry we didn’t send it in express a FedEx account. The pony express would’ve been faster.

 

 

Moderator edit: subject for clarity

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‎08-02-2018 07:13

‎08-02-2018 07:13

A warm welcome to the Community @Rlb734.

 

I am sorry to hear about the discomfort you experienced with your Versa. It's great to know that your contacted our support team and that they offered a solution for this. Regarding your order inquiry, I recommend keeping in touch with them about this, since they have the proper tools to track your package.

 

If there is anything else we can do for you, let us know. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-02-2018 07:21

In response to AlejandraFitbit

‎08-02-2018 07:21

I feel the turn around time is horrible! It will be a month before I
hopefully get my replacement. I really feel this is horrible customer
service. The solution provided is of a poor business model!! My husband and
I own a Firness Center and we recommend products but I honestly can’t
recommend your company. Our reputation would be affected by our
recommendation. Very sad better service is not offered.
Rebecca
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