Versa's Software update feedback

[1leaffan]

warning for those with versa 2. software update is awkward, slow to install and requires wifi connection. my clock would not work until the update was complete and there was no obvious warning to allow the update to be done over night. this would have been a total disaster had I been travelling. wasn't impressed. email or text notification is required and the ability to use the watch until the update is complete.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@1leaffan, I'm sorry for the late response. However, it's great to see you in our Fitbit Community.

I'm sorry to hear about the issues you experienced with the firmware update if your Fitbit Versa 2. I totally understand how you feel about this and we really appreciate your feedback and comments since this helps us to keep improving.

I'd like to share this help article, which contains some steps that are helpful when the firmware update experiences issues during the process.

Keep me posted if you need further assistance.

[1leaffan]

I appreciate Fitbit getting back to me but this really doesn’t answer my question.
I could not use the watch until I did the update ( no clock). I should be able to manage when the update occurs, ie...at night.

Sent from my iPhone