help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's exercise map does not show on the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2020 16:21 - last edited on ‎08-22-2020 06:28 by Fitbit Moderator

‎07-13-2020 16:21 - last edited on ‎08-22-2020 06:28 by Fitbit Moderator

I show the distance, yet the picture shows that I did not move.8B0FD50B-6C45-452A-BCE6-1A252BFFE88F.png

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-22-2020 06:27

‎08-22-2020 06:27

Hi @RaeganBaker, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since it won't provide a map of your exercises on the app.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device. This article also contains some troubleshooting steps for you to try.

 

Finally, monitor your watch during your next exercises and see if it provides a map properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes