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Versa's firmware update issue

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‎10-21-2019 14:23 - last edited on ‎10-22-2019 04:52 by Fitbit Moderator

‎10-21-2019 14:23 - last edited on ‎10-22-2019 04:52 by Fitbit Moderator

Hello Everyone,

 

My Fitbit is stuck on an update 33.1.30 and it’s very annoying. In fact this is happening on my versa 1 replacement which is even more disappointing. My old versa had the new update and when I speak with the Fitbit folks over chat they end up telling me to restart or factory reset the watch. I don’t know what to do. Hope you can help.

 

 

Moderator edit: updated subject for clarity

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‎10-22-2019 04:51

‎10-22-2019 04:51

@Shammu123 it's great to see you in our Fitbit Community. Regarding the firmware update issue that your Versa is experiencing, I would like to follow up and would like to know what was your Versa's behavior after trying the factory reset. Also, I would like to know if you tried setting up your watch from scratch after the factory reset.

 

Looking forward to your response.

JuanJo | Community Moderator

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