Versa's heart rate LED light not working

[Mchamp12]

For the past two days my HR will display as the same on my device and the app has not been able to pick it up, the data just isn't there for two days. I reset it and the light will flash and my HR will start showing variability again, but only for awhile. Then the light stops and my HR just shows as the same? Done this a couple times.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Mchamp12 , since you have done all the known actions to solve your problem without any luck, I would recommend you to call Customer Support about this issue, Regards kuzibri.

[JuanJoFitbit]

@Mchamp12 welcome to our Fitbit Community! Regarding the heart rate sensor issue that your Versa is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned previously.

I was able to get in touch with our Support team and was told that you contacted them as @SunsetRunner advised via email. I would like to follow up and would like to know if the issue got resolved after trying the workaround that they suggested.

Looking forward to your response! 😀

[Mchamp12]

I performed the factory reset as instructed. So far today the sensor light has remained on and the device has displayed variability. Looking back at the app data the problem started after the update last Saturday, that was actually the first day it had a problem apparently. Hopefully this will solve it, I'm keeping an eye on it!

Well the factory reset did not last in fixing the problem apparently. So it will be back to customer service. Something went amiss with the versa update on my device last week. It has not been the same since.

Moderator edit: merged reply

[JuanJoFitbit]

@Mchamp12 I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps. Since the issue persists, I'll forward your case to our Support team so they can follow up and assist you accordingly.

Please keep an eye on your email account.

Let me know if you have any questions.

[Mchamp12]

I have not gotten a chance to contact them. I did a reset yesterday morning and it has continued to work, so I don't know what to do. Since I did the factory reset I haven't had the option to track my sleep on my device anymore, which isn't a huge deal. But it's not a tile I can select under settings now. It just kinda went wonky.

[JuanJoFitbit]

@Mchamp12 thank you for getting back. I was able to get in touch with our Support team and was told that they sent you an email. If the issue persists, please reply to their email in order to follow up and assist you accordingly.

Don't hesitate to get back if any question arises.

[Mchamp12]

Thanks for following up! So far the light has stayed on. Guess I will restart it again if it does? I will report it if it continues. Sleep still can't be tracked on the device but I can live with that.