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Versa's screen and buttons not working correctly.

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‎02-11-2019 12:29 - last edited on ‎02-12-2019 07:27 by Moderator Alum

‎02-11-2019 12:29 - last edited on ‎02-12-2019 07:27 by Moderator Alum

Hello,

 

i am am having issues with my Fitbit Versa. I have had it since June, the last couple of days I have had issues with the screen not responding and the home button not responding. I have reset the Fitbit multiple times and it seems to work for a awhile. Then the screen will not respond and it looks like the screen is going out. It will start to fade or it will not pop up with a clear image. I have tried to reduce the brightness and made sure that the device was fully charged. I’m concerned that the screen is going out. 

 

UPDATE:

Update: I have master reset my Versa and it was fine for about 20 minutes and then it went back to its shenagigans 

 

Moderator Edit: Clarified Subject.

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‎02-12-2019 07:31

‎02-12-2019 07:31

Hello @KJenks90, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I have moved your post from the iOS board to the Versa board as this issue is related to the Versa itself and not the Fitbit app.

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to troubleshoot this issue on your side. At this moment I have reached our Support Team but it seems you already have a case created with them. My best recommendation is to contact them back as they will be able to provide you more options. 

 

Thanks for your patience and understanding, have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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3 REPLIES 3

‎02-12-2019 07:31

‎02-12-2019 07:31

Hello @KJenks90, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I have moved your post from the iOS board to the Versa board as this issue is related to the Versa itself and not the Fitbit app.

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to troubleshoot this issue on your side. At this moment I have reached our Support Team but it seems you already have a case created with them. My best recommendation is to contact them back as they will be able to provide you more options. 

 

Thanks for your patience and understanding, have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-17-2019 02:45

In response to MarcoGFitbit

‎07-17-2019 02:45

Hi,

my versa backbutton won’t work and the screen keeps flashing since last Sunday and I have tried reset and searched the community forums. 

I have been going around in circles on this website trying to figure out how to contact the Support team. 

Warrany says request a return authorization from customer service but i still cant figure out where to go to even log my problem or get customer support. 

 

Please help and guide me I am so frustrated with this.

 

regards

 

emma

 

Best Answer

‎07-28-2019 11:32

In response to Emmaoh

‎07-28-2019 11:32

Mine has just started doing this too. It is very frustrating and I have factory reset and resynced quite a few times now.  Please help 

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