help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2018 17:20 - last edited on ‎11-27-2018 07:40 by Fitbit Moderator

‎11-26-2018 17:20 - last edited on ‎11-27-2018 07:40 by Fitbit Moderator

My Versa just blanked out on me all od the sudden. Tried to tap on Alarms, Exercise...not comong up. Tried to 'Restart' with Settings, not coming up either. No clock showing on home screen. Anyone has encountered it before?

Best Answer
0 Votes
1 REPLY 1

‎11-27-2018 07:37

‎11-27-2018 07:37

Welcome to the Forums @lee217.

 

Thanks for confirming all of the steps that you have tried to get your Versa to work. I will be moving this thread to the Versa board as I think it is better suited for it.

 

The first thing I'd like to recommend is that you try to manually restart the Fitbit, without going into the settings. You can find the steps to do so by clicking here.

 

Let me know if there are any further questions.

 

 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes