Versa screen blank

[RyanCarman]

My Versa screen lights up but is blank. I tried multiple restarts and still nothing.

Moderator edit: subject for clarity

[SunsetRunner]

Try a 3 button Factory Reset as follows and if that doesn't work, contact Customer Support:

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.

[AlejandraFitbit]

It's great to welcome you @RyanCarman and @SunsetRunner thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you followed our friend's recommendation and contacted our support team, have they offered a solution for this?

Hope to hear from you soon.