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Versa isn't syncing

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‎09-01-2018 11:05 - last edited on ‎09-02-2018 07:50 by Moderator Alum

‎09-01-2018 11:05 - last edited on ‎09-02-2018 07:50 by Moderator Alum

Tried turning off and on Bluetooth, restarted my Pixel and it reports more than 24 hours since last time sync happened. Restarted Phone and still can not sync.

 

 

Moderator edit: subject

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‎09-01-2018 11:20

‎09-01-2018 11:20

Also experiencing sync issues today between Versa and S8. Showing last sync time as 00:53, and cannot get it to be seen by the phone despite restarting both phone and Versa. Haven't re-paired it yet because I don't want to lose today's progress.  Thoughts?? 

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‎09-02-2018 07:53

In response to nbenvenuti

‎09-02-2018 07:53

Hey @VersaMM and @nbenvenuti, welcome to the Community.

 

I appreciate all the efforts in trying to fix this issue and recommend taking a look at the help article article Why won't my Fitbit device sync? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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