help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2018 11:05 - last edited on ‎09-02-2018 07:50 by Moderator Alum

‎09-01-2018 11:05 - last edited on ‎09-02-2018 07:50 by Moderator Alum

Tried turning off and on Bluetooth, restarted my Pixel and it reports more than 24 hours since last time sync happened. Restarted Phone and still can not sync.

 

 

Moderator edit: subject

Best Answer
0 Votes
2 REPLIES 2

‎09-01-2018 11:20

‎09-01-2018 11:20

Also experiencing sync issues today between Versa and S8. Showing last sync time as 00:53, and cannot get it to be seen by the phone despite restarting both phone and Versa. Haven't re-paired it yet because I don't want to lose today's progress.  Thoughts?? 

Best Answer
0 Votes

‎09-02-2018 07:53

In response to nbenvenuti

‎09-02-2018 07:53

Hey @VersaMM and @nbenvenuti, welcome to the Community.

 

I appreciate all the efforts in trying to fix this issue and recommend taking a look at the help article article Why won't my Fitbit device sync? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer