Versa screen blank

[CSamp]

My watch was fine last night before I went to bed. When I woke up this morning to check the time the screen was blank. I restarted it many times and didn’t help. I always take it off before shower. I bought it on September last year.

[LiliyaFitbit]

Welcome to the Fitbit Community @CSamp. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa not responding and showing only a blank screen. I appreciate your troubleshooting efforts and providing the purchase details. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance. 

[CSamp]

Hi!!!!

I have another problem. My versa stoped working after getting in the ocean. How is possible if it is supposed to be waterproof? Now, it can’t stop reseting itself. 😞

[LiliyaFitbit]

Hi @CSamp, it's nice to see you again in our Community Forums. 

I am sorry to hear your watch stopped working after getting in the ocean and can't stop resetting itself now. The Fitbit Versa is swim-proof in a lake, pool, or ocean (up to 50 meters). I recommend restarting your device and changing a clock face. 

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes. 

[CSamp]

The buttons stopped working, and the Fitbit app can’t be connected to my watch. The watch is constantly in a restarting loop until the battery dies. It looks like water managed to get inside the tracker. It’s crazy because I recently had my Fitbit replaced because of a faulty screen and now this gets messed up as well! Makes me think there is something wrong with the Versa model. 

[LiliyaFitbit]

Thank you for the update @CSamp.

I appreciate the additional details. I understand your concern, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.