Versa screen came off

[Lynn2133]

My Versa screen just popped off and now the device is not working. I was just wearing it like normal, wasn’t in the water and didn’t hit it on anything. It’s like whatever adhesive was holding the screen in place just came off.  I’ve had this Fitbit less than a year. It was actually a replacement for a verse I had where the screen just went white and wouldn’t work. I also had that Fitbit for less than a year. That’s two Versa devices that didn’t last a year. Very disappointed in Fitbit. Products should last longer. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Lynn2133, thanks for stopping by in the Community Forums. I'm sorry to hear what happened to your Versa's screen, I understand why you would feel disappointed. Thanks for the details shared in your post, I'll be glad to help you with this.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Lynn2133]

Thank you.