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Versa screen came off

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‎06-07-2021 05:28 - last edited on ‎06-26-2021 22:19 by Moderator Alum

‎06-07-2021 05:28 - last edited on ‎06-26-2021 22:19 by Moderator Alum

upon returning from walking my dog, i noticed the screen had dropped off the watch, i retraced my steps and there was no sign of the face (lost in the grass somewhere across the field). how do i claim on the warranty, this is new and a christmas present 2020 so 6 months old

 

Moderator Edit: Clarified subject

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‎06-26-2021 22:18

‎06-26-2021 22:18

Hi there, @coolbreeze008. Welcome to the Community Forums. I'm sorry to hear what happened to your Versa's screen. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

Please note the screen cannot be replaceable. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. 

 

With that being said, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

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