11-20-2023
13:01
- last edited on
11-20-2023
15:50
by
MarreFitbit
11-20-2023
13:01
- last edited on
11-20-2023
15:50
by
MarreFitbit
Hello. The screen on my versa watch came off. Can it be repaired? Is there a repair center in Paris, France ?
Moderator Edit: Clarified subject
11-20-2023 13:42
11-20-2023 13:42
try getting with customer support. There are no repairs for these devices.
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or X/Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
11-20-2023 13:48
11-20-2023 13:48
Thanks. I did chat.
11-21-2023 07:08
11-21-2023 07:08
Hi, welcome to the Fitbit Community forums, @Bishwo. @Odyssey13 Thanks so much for the help.
Thank you for sharing all these details about the inconvenience you've been having with your Fitbit Versa and for confirming that you already tried a few troubleshooting steps.
I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.
11-21-2023 07:17
11-21-2023 07:17
But I didn't get the solution. Email saying no warranty period.
11-21-2023 07:37
11-21-2023 07:37
Hi @Bishwo, It's important to keep lines of communication open in case you have any doubts about how your case will turn up. They are the only ones who can provide you with another option, if available.