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Versa screen corrupted

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‎08-04-2018 18:33 - last edited on ‎08-05-2018 04:36 by Moderator Alum

‎08-04-2018 18:33 - last edited on ‎08-05-2018 04:36 by Moderator Alum

My Versa screen got very light and then started having lines running through it. Had to contact customer service and spent an hour trying to troubleshoot. In the end I have to send my watch back and wait 2-5 days for a new one to come. Have others been having this issue? Has customer service totally changed?  My last Fitbit had a cracked screen and the company sent me a new one in two days and didn't even request the old one returned. Now I have to wait almost a week for my watch!

 

 

Moderator edit: subject for clarity

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‎08-05-2018 04:40

‎08-05-2018 04:40

Hey @KVJ57, it's great to welcome you.

 

Thanks for troubleshooting this by yourself and for letting us know that you have already contacted our support team about this. Keep in mind that the time for receiving a Fitbit will depend on the demand of the unit.

 

It's great to hear that you were offered a replacement and that will receiving one soon. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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