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Versa screen dead/flicker/blank.

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‎10-25-2018 00:25

‎10-25-2018 00:25

Well, where do I start.. I usually don't like to post on forums but this issue is insanely annoying I couldn't help it. 

 

So I purchased a Versa 3 months ago and after 3 weeks of using it and didn't swim in it once the screen started spazzing out and flickering and I tried everything to try to fix it restarts factory reset resync you name it. So I contacted FitBit support to claim my warranty and It was still with the retailer so I tried to claim it with them took a month and they denied it. So contacted FitBit again and they sent me a replacement in less than 4 days. Came back home set it up 7 minutes in and the same issue happens AGAIN on my freaking newly recieved replacement I didn't even walk 100 steps with it............ 

 

Is this part of a BIG bad batch? or is this common? or am I just extremely unlucky? I mean at this point i don't even want this thing either another model or a refund.. 

 

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4 REPLIES 4

‎10-25-2018 03:18

‎10-25-2018 03:18

Well mine has done nothing like that! Unfortunately you will need to contact Support again and discuss your options with them. (Link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-25-2018 05:24

‎10-25-2018 05:24

I'm having a similar issue. I've already gotten one replacement. I've been wearing it for 3 weeks and now the replacement is glitching. It'll not work for a few days, then it'll work for a few hours, etc. It still sync with the app, so I'm still wearing it. Except once I raise my heart rate, it continues to read it as elevated, so I have an insane amount of active minutes this week. Not sure what to do. I've been a fitbit user for many years but this is frustrating.

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‎03-28-2019 00:37

‎03-28-2019 00:37

Same issues with mine. Died after 36 days. I bought on eBay so not considered a registered retailer so no refund either... even tho have all packaging and proof of purchase. Very disappointing... especially as there appear to be soooo many issues with it

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‎06-07-2020 03:47

‎06-07-2020 03:47

This same thing happened to me. My Versa was working great until the last update then it began flickering and just died. I actually bought another one and the same exact thing happened to the second one I bought.  FitBit you have a serious problem.  

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