My husband bought me a Versa for Christmas. I loved it! 4 days ago I started having problems with the heart rate tracker saying my heart rate was running between 160 and 190 even just sitting on the couch. It quit giving me detailed sleep tracking because of this. I tried resetting the device, shutting it off, and removing it from the app and reinstalling it. Nothing worked! Started an online chat tonight with a Fitbit rep and she told me to do a factory rest on it. I did and not the device will not work at all. Her solution was a 25% off a new device. I informed her that a $200 device should last longer than 6 months and her offer was unsatisfactory. She quickly replied that my 1 year warranty was up in March and disconnected the conversation. How is my 1 year warranty up in March when the device was purchased in November? Worst customer service and most overpriced, low quality device. I will never buy another Fitbit product which is really sad because I loved my Versa.
Moderator edit: subject updated for clarity
