help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen does not turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2020 09:13 - last edited on ‎04-22-2020 04:27 by Fitbit Moderator

‎04-07-2020 09:13 - last edited on ‎04-22-2020 04:27 by Fitbit Moderator

Hello, I reset my fit bit versa last night because it did not want to sync with my note 9 which it had work on forever now.Suddenly it doesn't want to turn on, i put on the charger and nothing comes up i tried the backbuttom and the bottom button and nothing, tried all three buttons and nothing gets my watch back on!. Help.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-22-2020 04:26

‎04-22-2020 04:26

Hi Roxy, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the unresponsive screen of your Fitbit Versa, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

 

Don't hesitate to get back if more assistance is needed.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes