Versa screen doesn’t work

[Meghanmully]

My versa’s screen doesn’t work.  Resetting it doesn’t help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Meghanmully Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's screen won't turn on. Thank you for trying the restart process before contacting our forums.

I'd like to know if your Versa vibrates when you plug in in the charger. If not, I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip since you already tried it before. finally, charge your Versa for 2-3 and see if the screen comes back to life.

Keep me posted on the outcome! 

[Meghanmully]

It would appear, according to my app, that it still works/charges aside from the black screen.  Nothing has changed.  Prior to the screen going black I was having days when the touch screen wouldn’t work and a couple nights ago it wouldn’t stop vibrating.  I think this one is just a plain dud.  

[JuanJoFitbit]

@Meghanmully Thank you for getting back and providing more details about the unresponsive screen of your Versa.

Since the issue persists, I'll send your case to our Support team and they'll be happy to assist you and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!