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Versa screen falling off

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‎10-06-2020 05:55 - last edited on ‎08-15-2025 12:41 by Fitbit Moderator

‎10-06-2020 05:55 - last edited on ‎08-15-2025 12:41 by Fitbit Moderator

I am amazed that Fitbit has become such a huge company but we still have problems with their products. I have been a customer since 2014 & always run out & get the latest watch. I've had numerous issues in the past with the charge and now the face of the versa is coming off. For the price point of the versa I expected better quality. Is there a place to take it or ship it to be fix? Has anyone gotten their face plate repaired since this seems to be a common occurrence?

 

Moderator Edit: Clarified subject

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‎10-06-2020 17:37 - last edited on ‎08-29-2025 07:27 by Fitbit Moderator

‎10-06-2020 17:37 - last edited on ‎08-29-2025 07:27 by Fitbit Moderator

Hi @Tanesha, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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