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Versa screen flickering

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‎06-30-2018 17:19

‎06-30-2018 17:19

Just today my Versa screen started flickering / shaking.  Tried everything from a restart, shutdown and factory reset with not luck.  Going to open a case with Fitbit support, but wanted to see if anyone else experienced the same.

Best Answer
3 REPLIES 3

‎07-01-2018 08:57 - last edited on ‎07-23-2025 09:36 by Fitbit Moderator

‎07-01-2018 08:57 - last edited on ‎07-23-2025 09:36 by Fitbit Moderator

Hey @jxman, welcome to the Fitbit Community.

Thanks for troubleshooting this by yourself. I would like to know if you have already contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-01-2018 11:11

In response to AlejandraFitbit

‎07-01-2018 11:11

Yes, I opened a case yesterday and they were able to provide me with assistance. Unfortunately I need to wait for a replacement, but I was able to get quick support.



John Xanthopoulos
Best Answer

‎07-02-2018 04:34 - last edited on ‎07-23-2025 09:35 by Fitbit Moderator

In response to jxman

‎07-02-2018 04:34 - last edited on ‎07-23-2025 09:35 by Fitbit Moderator

Thanks for the information @jxman, I am glad to hear that you will be receiving a replacement.

At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Keep the stepping up. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes