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Versa screen is black

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‎09-27-2018 11:01 - last edited on ‎09-28-2018 05:58 by Moderator Alum

‎09-27-2018 11:01 - last edited on ‎09-28-2018 05:58 by Moderator Alum

My Fitbit Versa screen is only black. The only time I can see anything on the screen is if I place on the charger and it shows me that it is charging or fully charged. 

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎09-27-2018 23:52

‎09-27-2018 23:52

Have you tried restarting it by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo)? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-28-2018 05:59

‎09-28-2018 05:59

A warm welcome to the Community @kellyharvie and @N8teGee thanks for stopping by.

 

I would like to know if the instructions provided by our friend worked? Are you still having issues with your Versa turning on?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-28-2018 06:01

In response to AlejandraFitbit

‎09-28-2018 06:01

I have tried what was suggested with zero success....very disappointed.
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‎09-30-2018 04:03

In response to kellyharvie

‎09-30-2018 04:03

Thanks for the update @kellyharvie.

 

Upon checking with our support team, I was told that you have already created a case with them. I know that our team will be glad to help you out and provide you with a solution. If there is anything else we can help you with, do not hesitate to post it.

 

Happy stepping! Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-30-2018 05:11

In response to AlejandraFitbit

‎09-30-2018 05:11

Hi Alejandra,

I'm having the very same problem with my versa which l purchased on the 5th of September 2018. I have tried numerous times to do both a soft and hard reset to no avail.

Please tell me what to do next.

Sincerely 

Donna 😣

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