Versa screen is black

[ARawlings]

My Versa is black. It will work then it won’t work. I’ve done factory reset so many times. Turned it off and on. I’ve spent so many waisted hours on this watch. I really just want to use it daily for exercise and calories burned. Has anyone else had this issue? If so, what did u do to make it work? Help please. Thank you. 

[JuanJoFitbit]

Hi @ARawlings, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since the screen became black and it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, I'd like to know how the factory reset was performed. In the meantime, try a regular restart as described in this help article. After this, monitor your watch and see if the screen turns on.

Keep me posted on the outcome.