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Versa screen is blank

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‎12-23-2019 11:19

‎12-23-2019 11:19

My Versa randomly vibrated and the screen is a dark blue. It keeps randomly vibrating but the screen wont turn on. I've tried resetting it, my app says 74%, but nothing. I havent had this that long. What should I do?

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‎12-23-2019 13:13

‎12-23-2019 13:13

Contact Customer Support.

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2 REPLIES 2

‎12-23-2019 13:13

‎12-23-2019 13:13

Contact Customer Support.

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‎12-24-2019 04:05

In response to SunsetRunner

‎12-24-2019 04:05

@HayKay, welcome to our Fitbit Community! Regarding the screen issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that you contacted them via phone as @SunsetRunner advised.

 

I'm so glad to hear that they took care of your case and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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