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Versa screen is glitching

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‎07-24-2019 04:27 - last edited on ‎07-25-2019 10:20 by Fitbit Moderator

‎07-24-2019 04:27 - last edited on ‎07-25-2019 10:20 by Fitbit Moderator

My Fitbit for the last few days has been acting strange.  Yesterday,  the buttons wouldn’t work.  This morning when I went to put it on it looks possessed.   The screen looks like it is glitchy.  I don’t swim with this on and I’ve only had it since December.

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 06:42

‎07-24-2019 06:42

You could try a shutdown settings, help, shutdown.

If this fails then a call to Fitbit may be needed

Contact info found under help in the Fitbit app or in the top right menu in the top right of this page.

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‎07-25-2019 10:19

In response to Rich_Laue

‎07-25-2019 10:19

@Asinop welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's unresponsive when you press the buttons and the screen glitches.

 

Besides the great workaround that shared my friend @Rich_Laue, you can also try to restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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