Versa screen is unresponsive

[SweetPeaSunrise]

My Versa screen has become unresponsive and is draining the battery super fast. It is still tracking steps and sleep but I am unable to interact with the face.  Cannot clear message notifications, select / start a workout nor can I restart it.  This is very frustrating!

Moderator Edit: Clarified subject

[Mommoof4]

I held button on the side down for 30 seconds or so and it stared working again!!!  Hope this helps you too 

[SweetPeaSunrise]

Thank you for the tip!
I've tried and still nothing...

[MarreFitbit]

Hi there @SweetPeaSunrise, welcome to the Community Forums. I am sorry to hear your Versa's screen is unresponsive.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot access to the screen now.
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

Hi @Mommoof4, thanks for trying to help.

I'll be around, keep me posted. 

[SweetPeaSunrise]

Hi there.
Thanks for your response.
I have followed steps to restart but it does not work. It doesn't matter
how long I hold buttons in for. The fitbit logo does not appear.

[kaw216]

I’m having the same problem. It seems to have started with the latest firmware update. I’m also having issues with the heart rate sensor staying on all the time which drains the battery. My versa is basically useless...

[MarreFitbit]

Hi there @SweetPeaSunrise and @kaw216, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.