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Versa screen is unresponsive

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‎07-13-2020 14:57 - last edited on ‎07-14-2020 06:02 by Fitbit Moderator

‎07-13-2020 14:57 - last edited on ‎07-14-2020 06:02 by Fitbit Moderator

My versa was in some heat for a few hours as i cant wear it at work. When home, i went to charge it and the screen stayed black. I tried doing a restart many times and even tried a different charger and still nothing but a black screen. After a day of sitting i decided to play with it again and it fired back up. Is this telling me that its on its way out or was it faulting because of the heat? 

Thanks for any advice.

 

Moderator Edit: Clarified subject

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‎07-14-2020 06:09 - edited ‎09-30-2023 07:59

‎07-14-2020 06:09 - edited ‎09-30-2023 07:59

Hi there @Jeff010407, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here.

Since this sounds a bit more serious and none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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